General terms and conditions of business for private customers (Consumers within the meaning of §13 of the Federal Civil Code (BGB)
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General terms and conditions of business for private customers
(Consumers within the meaning of §13 of the Federal Civil Code (BGB))
Orders, consignments on approval and entry into contracts
You may submit your order by phone, in writing by mail, or with e-mail. Your order amounts to an offer to us to enter into a purchase agreement. The contract is entered into through the dispatch of our order confirmation or of the goods. Should an ordered item be unavailable we shall be released from the contractual obligation to carry out delivery.
Consignments on approval with up to two watches will be sent upon the prior transfer to our bank account, a PayPal payment or Cash on delivery - (in Germany only). Where the consignments do not meet with approval please send them back, to our expense, free of any trace of use within the returns period of 14 days. Otherwise you shall be liable for the cost of the consignment or the repair of it.
Offers on our part are subject to confirmation. The following time limit for cancellation of the purchase agreement is unaffected by this and the time limit for returns also remains unaltered. The contractual partner is NEUHAUS Timepieces, Augsburg.
Right of cancellation
Your statutory right of cancellation is governed by the relevant legislative provisions. Please take note of our notice of the right of cancellation displayed on the order confirmation and invoice as well as on this web site.
Please communicate with us regarding return shipment. We will send a courier to you. Any money on account arising as a result of a return shall immediately be accounted for by us.
The prices for our items are ex works and inclusive of statutory VAT. We reserve the right to vary our prices and make other technical changes and variations to catalogue illustrations and information. You will find an overview of prices in the pricelist on this website.
As a new customer you receive our goods against prepayment, payment with PayPal or cash on delivery - (in Germany only) whereby the costs of return shipments are to our expense.
Further deliveries are made on account and here too, you may pay cash on delivery or transfer payment within 10 days of receipt of the goods. We do not accept payments by cheque. Deliveries abroad must always be prepaid, or payed with PayPal, including the delivery costs.
Where payment is overdue, i.e. you are in default on your payment, we are entitled to apply default charges at the rate of EUR10 per reminder sent, default interest under §247 of the Federal Civil Code and the costs of any legal proceedings. We reserve the right to vary the payment provisions in individual cases.
Reservation of title
The goods remain our property until paid for in full.
Our watches are guaranteed for 24 months The guarantee period for our repairs is 12 months.
Orders for repairs costing EUR 100 or less shall be carried out without consultation with the customer. Where the costs of repair are expected to exceed EUR 100 the customer will be sent an appropriate cost estimate and the customer’s approval required before the repair is carried out.
As a rule, we refuse all copyright claims by third parties on the basis of proposals and representations unless specifically agreed otherwise.
Contracts entered into with us shall in all cases be governed by German law, even where there is an overseas element. The place of jurisdiction for all contractual rights and obligations is, as far as legally permitted, Augsburg.
Instructions on withrawal
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us:
Provino Str. 2
Phone: 0049 (0)821 71058070
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail).
You may use the model withdrawal form, that is attached to the order confirmation, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
We will bear the cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.